ABOUT US

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PURPOSE

We exist to facilitate the progress of our customers and society in general.

VISION

To be the most responsive financial institution in facilitating the progress of our customers and the East African society.

MISSION

We passionately seek to understand our customers and design innovative products and services that delight them and the society.

MOTTO

Quick, flexible loans.

What we do

At Profcol Kenya we endeavor to understand our customers’ needs which we deliver uniquely depending on the nature of the client. We believe in long-term relationship as we grow together.

Our Approach

1. Customer Delight

Customer is King. We ensure we provide flawless quality services to our customers that will always make them come back.

2. Innovative products and services

We embrace our responsibilities, enjoy the process of solving our client’s financial needs, and provide tailored product and services that add value to them. The uniqueness of every customer/transaction is put into perspective.

3. Service Delivery

We are efficient. We observe our turnaround time to ensure we give timely services to our customers.

4. Relationship: Humans are relationship beings

We assess our customers financial needs, make tailored products and services that meet their specific needs. Every client has a specific relationship officer. We take every step with our customer for stable long-term relationships to ensure their growth.

Leadership

Profcol Kenya is led by a team of highly qualified and experienced personnel. In addition, our team is diversified, youthful and energetic. We have a branch network of 18 branches across the country. We have a well-structured setup that enables us to smoothly run activities to meet our customers’ expectations and needs with ease. We are led by Mbaabu Muchiri who is the C.E.O. He has had several years in Banking and other industries. Previously, he was as a Director of Credit with Equity Bank for seven years where he played a key role in the bank’s transformation and growth. Mbaabu had worked for Central Bank of Kenya for Six years as a Banking supervisor where he gained valuable experience in banking within east Africa. He also worked for Coca-Cola Africa for four years in various senior positions. His love for teamwork, passion on customer delight are pillars in successful leadership of Profcol Kenya.

CORE VALUES

TEAMWORK

We work together to meet the needs of our customers and to help the customer and the company win. There should be commitment to common goals based on open and honest communication while showing concern and support for each other. Unity is strength.

INTEGRITY

Do the right thing, always – We always take the high road by practicing the highest ethical standards and by honoring our commitments. We take personal responsibility for our actions and treat everyone fairly and with trust and respect. Communicate openly, honestly and build relationships based on trust, respect and care.

PROFESSIONALISM

We strive for competence, knowledge, resourcefulness, quality, positive attitude, and cooperation to provide professional services to both our internal and external customers. We aspire to Keep Promises to our clients.

PASSION

We are passionate about delivering our customer promise of quick flexible loans through self-drive, reliability, speed and accuracy. We take every chance to identify opportunities to delight our customers.

CUSTOMER DELIGHT

Customer is King! Satisfied customers are essential to our success. We will at all times achieve total customer satisfaction by understanding what the customer wants by providing quality customer service, being able to solve their problems and delivering it flawlessly.

INNOVATION

We embrace change, for the benefit of ourselves, our customers and our partners. We Challenge existing practices and Strive to find ways that are in line with our business model to continuously improve our ourselves so that we can deliver outstanding customer experience.